Organizational Systems and Healthcare Transformation
Healthcare Organizations and Governance
Organizational Structure in Healthcare
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Types of Healthcare Organizations: Acute, Long-Term, Ambulatory
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Hospital Governance: Board of Directors, C-Suite, Medical Staff
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Organizational Charts: Hierarchical, Flat, Matrix
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Mission, Vision, and Values Alignment
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Accreditation and Regulatory Bodies
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The Joint Commission: Accreditation Standards and Surveys
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CMS Conditions of Participation
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State Health Departments and Licensing
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OSHA Healthcare Standards for Nursing
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Healthcare Finance and Economics
Healthcare Reimbursement Models
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DRG-Based Hospital Payment
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Prospective vs. Retrospective Payment
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Value-Based Purchasing and Pay-for-Performance
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Hospital-Acquired Condition (HAC) Reduction Program
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Nurse Manager Budget Basics
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Operating Budget: Personnel and Non-Personnel Costs
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FTEs, Productive and Non-Productive Hours
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Cost Control and Variance Analysis
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Capital Budget for Equipment and Technology
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Patient Care Delivery Systems
Nursing Care Delivery Models
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Total Patient Care and Primary Nursing
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Team Nursing and Functional Nursing
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Case Management and Care Coordination
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Relationship-Based Care Model
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Patient Flow and Capacity Management
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Bed Management and Throughput Optimization
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Discharge Planning and Transitions of Care
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Readmission Reduction Strategies
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Performance Improvement and Patient Safety Systems
Quality Improvement Methodologies
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PDSA Cycle and Rapid Cycle Improvement
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Lean Healthcare: Value Stream Mapping and Waste Reduction
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Six Sigma: DMAIC and DMADV
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Failure Mode and Effects Analysis (FMEA)
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Root Cause Analysis (RCA) Process
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Safety Reporting and High-Reliability Organizations
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High-Reliability Organization (HRO) Principles
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Sentinel Events and Serious Safety Events
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National Reporting Systems: AHRQ PSO, MedWatch
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Disclosure and Apology After Medical Errors
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Human Resources and Workforce Management
Staffing and Scheduling
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Staffing Models and Skill Mix Optimization
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Float Pool, Agency, and Travel Nurse Utilization
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Mandatory Overtime: Legal and Ethical Considerations
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Self-Scheduling and Shared Governance of Schedules
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Performance Management
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Performance Appraisal Process and Tools
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Progressive Discipline and Documentation
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Nurse Retention Strategies
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Onboarding and Orientation Program Design
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Communication and Technology in Organizations
Organizational Communication
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Vertical and Horizontal Communication Channels
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Communication Breakdowns and Patient Safety
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SBAR and Structured Communication Tools
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Committee Structures and Shared Governance
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Health Information Technology (HIT) Governance
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HIT Governance Committees: CMIO, CIO Roles
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EHR Optimization and Change Management
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Telehealth Program Development
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Strategic Planning and Organizational Change
Strategic Planning Process
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SWOT Analysis in Healthcare Strategic Planning
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Balanced Scorecard: Four Perspectives
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Strategic Goals, Tactics, and Key Performance Indicators
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Change Management
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Lewin's Force Field Analysis and Three-Step Model
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Kotter's 8-Step Change Model
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Overcoming Resistance to Change in Healthcare
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Sustaining Change and Building Organizational Culture
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Ethics, Advocacy, and Social Responsibility
Organizational Ethics
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Ethics Committees: Role and Composition
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Moral Distress and Organizational Responses
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Corporate Compliance and Whistleblower Protections
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Community Benefit and Social Responsibility
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Non-Profit Hospital Community Benefit Requirements
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Community Health Needs Assessment (CHNA)
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Environmental Sustainability in Healthcare
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